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Travel Troubleshooter: Alamo Charges $1,000 After Car Battery Dies In The Swiss Alps
Q: I rented a car from Alamo at Geneva Airport in April for a six-day trip through Switzerland. The car worked perfectly for the entire rental period until the last morning. We were staying in Champex-Lac in Valais and woke up to a cold, frosty morning. We needed to return the car and catch our flight from Geneva.
When we tried to start the car...Read more
Travel Troubleshooter: Aer Lingus Issues One Voucher And Leaves Another In Limbo
Q: My husband and I had to cancel our Aer Lingus flights this past year because of a death in the family. The airline issued us vouchers. I received a voucher for $938. My husband, Jorge, got an email saying that his $925 voucher had been processed. But when I called the next month to book our next trip, an Aer Lingus agent told me that his ...Read more
Travel Troubleshooter: An Agent's Error Turns A Simple Return Trip Into A Costly Odyssey
Q: My wife and I recently flew from Cleveland to Athens, Greece. Our return flights from Thessaloniki to Cleveland were booked through Delta, but the first leg of our return flight was on SKY Express, a regional airline. When we tried to check in online for our SKY Express flight from Thessaloniki to Athens, we were blocked because of a 185 euro...Read more
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